1. Subscription billing
Preplobe offers paid access through monthly recurring subscriptions until cancelled. When you subscribe, you authorize the applicable recurring charges using your selected payment method.
2. Refund review
Refunds are not automatically guaranteed. Each refund request is reviewed on a case-by-case basis, taking into account factors such as duplicate charges, billing errors, technical access issues, and the timing of the request.
3. Cancellation
You may cancel your subscription at any time to stop future recurring renewals. Unless we state otherwise, cancellation does not automatically create a refund for charges that have already been processed for the current billing period.
4. How to request a refund
To request a refund review, email info@preplobe.com and include the email address tied to your account, the date of the charge, and a short explanation of the issue.
5. Processing
If a refund is approved, processing time may depend on your payment provider or bank. Preplobe cannot control external processing delays once a refund has been issued.
6. Contact
Refund and billing questions can be sent to info@preplobe.com. Mail correspondence may be directed to Marc's ID Hauz, 89F Don Manuel Agregado St., Quezon City, Philippines.